Yes! No need to worry about your neighbors seeing a spicy looking package in the mail room (even though it’s a flex). Your order will arrive in discreet, plain brown packaging from with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes. 

Orders ship within 2-3 business days. We offer 3 flat rate shipping options:

• UPS economy 5-8 business days for $5 USD (or free with orders over $60)
• USPS standard 3-4 business days for $8 USD
• UPS express 1-2 business days for $18 USD

If you spend $60 or more (after discount codes are applied and before taxes are calculated), you automatically qualify for free economy shipping. No code is necessary to redeem this offer but please keep in mind if you do use a discount code that your total must be $60 or above after code redemption.

Yes, you can get UPS 1-2 day delivery for a flatrate of $18 USD

We are not able to adjust payment methods after orders are placed. For any issues and concerns, please contact our customer service team at hello@bananasplitshop.com.

We want to make sure you receive your goodies! If you realize the issue before you’ve received a tracking number or shipping notification, email hello@bananasplitshop.com as soon as possible. We’ll do our best to intercept and redirect your order.

Absolutely! You can gift anything in our online store. Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent. Reach out to us at hello@bananasplitshop.com if you want a cute note included–we’re happy to make that happen! 

Yes, all the products in your order will ship together. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.

You must be at least 18 years of age to order from Dame Products. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

As of now, we do not offer international shipping. But it’s absolutely in the works!

• Unfortunately, we cannot accept returns or exchanges for any items that have been opened, used, or have a broken packaging seal. As a small business, we appreciate you prioritizing the safety of our team given the intimate nature of our products. 
• For unused, unopened merchandise we offer a refund for the purchase price of the item, minus the cost of return shipping, within 30 days of purchase. Refunds are provided once we’ve received the item and confirmed it as unopened. To return your unused item, please email hello@bananasplitshop.com and we'll help you with the return process. 

• If an item is not functioning properly or arrived broken, please email hello@bananasplitshop.com with a photo or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement. 
• Kindly note, we are only able to issue product replacements & store credit to the original purchaser. If you received a defective item as a gift, please have the original purchaser reach out to troubleshoot.

In the event of a lost package, we will work with you to replace the items, but do not cover shipping costs. Please reach out to hello@bananasplitshop.com for help with arranging a new shipment.

• All toys we offer are made with body safe silicone. 
• Silicone is one of the best materials out there for sex toys because it is a non-porous, heat-resistant material that is easy to clean and doesn't hold onto bacteria. However, we do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.

Our lubes are water-based and perfect for use with all types of toys–latex, rubber, plastic, silicone, etc! They are not flavored or scented, non-staining, and extremely easy to clean up as well as 100% vegan-friendly, non-toxic, and hypoallergenic.

All of our toys have been tested, reviewed, and recommended by sapphics like you! It’s our mission to bring you toys that work for sapphic bodies and sex. To find out why we’ve recommended each product for sapphic sex, check out the recommendation blurbs on each product page.

As of now, our products are mostly only available online. We do occasionally vend at sapphic events! You can check our instagram for information about upcoming in-person shopping opportunities. Come say hi :)

Absolutely!! That’s what we’re here for. Send us an email at hello@bananasplitshop.com and we’ll help you find what your looking for if we offer it, or give you some recommendations for other sex toy shops.